![]() ![]() Close out guest accounts at time of check out.Compute bills, collect payments, handle cash, and make change for guests. ![]() Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.Greet guests immediately upon arrival register and assign guests to hotel rooms.Promote Hersha Hospitality and brand-specific marketing programs.Perform bookkeeping activities such as balancing accounts and conducting audits.Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.Supervise front desk operations in accordance with established guest service, quality and sustainability standards.Īssistant Front Office Manager – Front Office Manager – Assistant General Manager ![]()
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